Yes, we have a comprehensive process for handling and resolving complaints:
1. Documentation: We document the complaint and gather all relevant details.
2. Investigation: We thoroughly investigate the issue to identify the root cause.
3. Communication: We engage with you to discuss the complaint and gather further insights.
4. Resolution: Based on our investigation, we implement a resolution plan, which may include corrective actions, refunds, or other appropriate measures.
5. Follow-up: We follow up to ensure your satisfaction and to prevent similar issues in the future.
This process ensures we address your concerns effectively and continuously improve our services based on your feedback.
