Onix Cleaning reserves the right to cancel or deny any service, at any time, for reasons including but not limited to:
- Customer behavior: Any form of disrespect, harassment, or threatening behavior toward our staff will result in immediate cancellation.
- Health risks: If contagious illnesses or health hazards are present, the service will be denied.
- Unsafe or hazardous conditions: If our technicians deem the environment unsafe (e.g., unsanitary conditions, dangerous materials, structural hazards), we will immediately cancel the service.
- Incomplete or inaccurate information: If the job scope differs significantly from the booking details, or critical information was withheld, the service may be canceled.
- Excessive clutter or additional work: Services requiring significant additional work beyond the agreed scope will be canceled.