Am I responsible for any fees if Onix Cleaning cancels the service?

If the cancellation is due to circumstances within the customer’s control—such as unsafe conditions, inaccurate information, or inappropriate behavior—a cancellation fee will apply.

Can I put my service on hold temporarily?

Yes, you can temporarily pause your cleaning service at any time.

Can I request a different cleaning professional if I’m not satisfied with the current one?

Yes, we understand that finding the right fit is important.

Can I reschedule after a cancellation?

Rescheduling is not guaranteed.

Can Onix Cleaning cancel a service upon arrival?

Yes, Onix Cleaning has the right to cancel a service at the last minute, including after arriving on-site, if conditions are unsafe, unsanitary, or do not meet the agreed terms. 

Do I need to pay if I cancel or pause the recurring service?

To avoid any fees, please provide at least 24 hours' notice if you need to cancel or pause your recurring service.

How do I cancel a cleaning?

To cancel a cleaning, please reach out to our customer support team via phone, SMS, or email with your appointment details.

How do I reschedule or cancel a cleaning appointment?

To reschedule or cancel a cleaning appointment, contact our customer support team with your preferred new date and time or your request to cancel.

How do you handle issues such as missed appointments or late arrivals?

If a cleaning professional misses an appointment or arrives late, please contact our customer support team immediately.

How far in advance do I need to cancel to avoid a fee?

To avoid cancellation fees, please cancel or reschedule your appointment at least 24 hours in advance.

Is there a cancellation fee if I need to cancel or reschedule my appointment?

Yes, if you cancel or reschedule your appointment within 24 hours of the scheduled time, a fee may be incurred.

Under what circumstances can Onix Cleaning cancel or deny service?

Onix Cleaning reserves the right to cancel or deny any service, at any time, for reasons including but not limited to:

What happens if I need to cancel or reschedule last minute?

Last-minute cancellations or rescheduling (within 24 hours of the appointment) may result in a fee.

What if the cleaning technicians feel unsafe at the property?

If our technicians feel unsafe or uncomfortable at any point, they are authorized to leave the premises immediately and cancel the service.

What is the policy regarding customer behavior toward cleaning technicians?

Onix Cleaning maintains a strict policy against any form of disrespect or abusive behavior toward our technicians.

What is the process for pausing and restarting my cleaning service?

To pause and later restart your cleaning service, simply reach out to our customer support team.

What is your cancellation policy?

We require a minimum of 24 hours notice for cancellations to avoid a fee.

What is your policy for cancellations and rescheduling?

Our policy requires a minimum of 24 hours notice for any cancellations or rescheduling to avoid fees.

Will I be charged if I need to reschedule my appointment on the same day due to an emergency?

We understand that emergencies happen. While we appreciate as much notice as possible, we’ll do our best to accommodate same-day rescheduling requests.

Will I be notified if my booking is canceled or denied?

Yes, if a service is canceled or denied, you will be promptly notified through your preferred communication method.