Are there additional services available for specific cleaning needs?

Yes, we offer specialized services tailored to meet specific cleaning needs such as post-construction cleaning, move-in/move-out cleaning, and deep cleaning.

Are there any services you don’t perform?

While we offer comprehensive cleaning services, there are certain tasks we do not perform.

Can I provide my own cleaning products or equipment if desired?

Yes, you can provide your own cleaning products or equipment.

Can I provide special instructions to my cleaning team?

Yes! We encourage you to provide any special instructions to ensure your cleaning service meets your specific preferences and requirements.

Can I provide specific instructions or requests to the cleaning team in advance?

Yes, you can provide specific instructions in advance.

Can I request additional tasks or changes during the cleaning appointment?

Our cleaners are generally flexible and can often accommodate reasonable last-minute requests.

Do you follow a standardized checklist for each cleaning?

Yes, we adhere to a standardized checklist to ensure consistent, high-quality service.

Do you offer green or environmentally friendly cleaning options?

Yes, we offer green cleaning options using environmentally friendly products that are safe for your family, pets, and the planet.

How do I know what has been cleaned during the appointment?

We provide a detailed checklist that outlines the tasks completed during the visit.

How do you ensure thorough and consistent cleaning results?

We ensure thorough and consistent cleaning results through rigorous quality control measures.

How do you handle delicate or valuable items during the cleaning?

To ensure the complete safety of your possessions and to allow our team to clean thoroughly, we recommend that you secure or remove any valuables and personal or delicate items before we arrive.

How do you handle fragile or delicate items during the cleaning process?

Our cleaning professionals are trained to handle fragile and delicate items with care.

How do you handle homes with pets during the cleaning service?

We are pet-friendly and experienced in working in homes with pets.

How do you handle special requests or instructions from customers?

Special requests are carefully noted in our system and communicated to the cleaning team in advance of your service date.

How long does the cleaning take?

The time required for cleaning depends on several factors, including the size of your home, the type of cleaning requested (standard, deep clean, move-in/out), and the current condition of the space.

How many cleaners are assigned per cleaning?

Typically, we assign three cleaners per appointment.

What happens if something gets damaged during the cleaning?

We handle delicate and valuable items with the utmost care, using gentle cleaning methods and avoiding any areas you specify.

What kind of cleaning equipment are you using, especially on floors?

We use specialized equipment tailored to each floor type to ensure effective and safe cleaning.

What kind of products do you use?

We use high-quality cleaning products that are safe for both children and pets.

What should I do if I have concerns or questions during the cleaning?

If you have any concerns or questions during the cleaning, please reach out to our customer service team.

What should I expect during the cleaning process?

During a cleaning session, our team follows a structured workflow to ensure thorough and efficient service.

What specific tasks will the cleaners perform during the service?

Our standard cleaning tasks include dusting, vacuuming, mopping, and sanitizing bathrooms and kitchens.