Are there any circumstances where a full refund is not provided?

A full refund may not be provided if the cleaning service was partially completed or if issues were reported beyond the 24-hour satisfaction guarantee window.

Can I dispute a charge if I believe there was an error in billing?

Yes, if you believe there was an error in billing, please contact our customer support team within 7 days of receiving your invoice.

Do you have a satisfaction guarantee policy? If so, what does it entail?

Yes, we offer a satisfaction guarantee. If you are not completely satisfied with our cleaning services, please contact us within 24 hours.

How do I dispute a charge?

To dispute a charge, please contact our customer support team with your account information and details of the charge in question.

How do I report an issue with my service?

To report an issue with your service, simply contact our customer support team via phone, SMS, or email.

How do I request a refund for a cleaning service?

To request a refund, please contact our customer support team with the details of your service and the reason for the refund request.

How long does it take to process a refund?

Refunds are typically processed within 5 business days after approval.

What if I have an issue with my service?

If you encounter any issues or have concerns about your service, please contact our customer support team as soon as possible.

What is your refund policy if I am not satisfied with the service?

If our service does not meet your expectations and a re-cleaning does not resolve the issue, we offer a refund policy.

What is your refund policy if I need to cancel my cleaning service?

If you cancel your service more than 24 hours before your appointment, you’ll receive a full refund. For cancellations made within 24 hours, a cancellation fee may apply.