Can I book a cleaning service for a rental property or vacation home?

Yes, you can book a cleaning service for rental properties or vacation homes.

Can I book a cleaning service on weekends or holidays?

Yes, we operate seven days a week, including weekends and holidays.

Can I book a cleaning service without using the online system? Dashboard

Yes, you can book a cleaning service by contacting our customer service team directly.

Can I book over the phone, and what information will I need to provide?

Yes, you can book over the phone or online

Can I make a booking for someone else, like a family member, friend, or as a gift?

Yes, you can book a cleaning service on behalf of someone else.

Can I make changes to my booking on the same day as the appointment?

We understand that plans can change unexpectedly. If you need to make adjustments on the same day, please contact our customer support team as early as possible.

Can I request a specific time window for my cleaning appointment?

Yes. We aim to accommodate your preferred time window for cleaning appointments.

Can I request the same cleaner for every visit?

Yes, we will do our best to accommodate your request for the same cleaner for regular appointments, depending on their availability.

How do I book a cleaning service with Onix Cleaning?

For quick assistance, you can either call our customer service team or book online.

How do I know if my booking request has been confirmed?

Once you submit your booking request, you'll receive an email confirmation within a few minutes. If you don't receive it, please check your spam folder or reach out to our support team for assistance.

How does Onix Cleaning handle last-minute or urgent cleaning requests?

We offer emergency cleaning services based on availability.

How far in advance should I book to secure my preferred time slot?

We recommend booking at least 2-3 days in advance to secure your preferred time slot

How soon can I schedule a cleaning appointment after booking?

We typically schedule appointments within 1 to 2 days of booking.

Is the online booking process straightforward, and how does it work?

Yes, our online booking process is simple and user-friendly.

What happens after I book my cleaning appointment?

After you book, we’ll send you an email confirmation with your appointment details.

What happens if my scheduled cleaning falls on a public holiday?

If your cleaning appointment falls on a public holiday when we're closed, we'll reach out to you to reschedule.

What is Onix Cleaning's policy for rescheduling or canceling a cleaning service?

To reschedule or cancel an appointment, please contact us at least 24 hours in advance.