Our Services

Are there add-on services available for recurring cleaning packages?

Yes, we offer add-on services for recurring packages, such as deep cleaning, inside fridge cleaning, window cleaning, and seasonal tasks.

Are there additional services available for specific cleaning needs?

Yes, we offer specialized services tailored to meet specific cleaning needs such as post-construction cleaning, move-in/move-out cleaning, and deep cleaning.

Are there any areas where Onix Cleaning does not provide service?

While we strive to serve as many areas as possible, there are some regions we may not cover.

Are there any cleaning services that Onix Cleaning does not provide?

While we aim to cover a wide range of cleaning needs, there are certain tasks we do not undertake due to safety and expertise considerations.

Are there any services you don’t perform?

While we offer comprehensive cleaning services, there are certain tasks we do not perform.

Are your services suitable for homes with allergy concerns?

Yes, we offer allergy-specific cleaning services that focus on reducing allergens like dust, pet dander, and pollen.

Can I book a one-time cleaning service, and how does it work?

Yes, you can book a one-time cleaning service.

Can I change my cleaning package after booking if my needs change?

Yes, you can modify your cleaning package before your scheduled appointment. Please contact us at least 24 hours in advance.

Can I change the frequency of my cleaning?

Yes, you can adjust the frequency of your recurring cleanings at any time.

Can I combine different cleaning packages for a customized service?

Yes! We offer the flexibility to combine elements from different packages to suit your needs.

Can I customize my cleaning package to include or exclude specific tasks?

Yes, our cleaning packages are highly flexible.

Can I make changes to my recurring cleaning plan or modify the tasks/frequency?

Yes, you can modify your cleaning tasks or frequency at any time.

Can I provide my own cleaning products or equipment if desired?

Yes, you can provide your own cleaning products or equipment.

Can I provide special instructions to my cleaning team?

Yes! We encourage you to provide any special instructions to ensure your cleaning service meets your specific preferences and requirements.

Can I provide specific instructions or requests to the cleaning team in advance?

Yes, you can provide specific instructions in advance.

Can I request additional tasks or changes during the cleaning appointment?

Our cleaners are generally flexible and can often accommodate reasonable last-minute requests.

Can Onix Cleaning accommodate special requests for cleaning areas like ovens, refrigerators, or windows?

Yes, we can accommodate special requests for specific areas.

Do you follow a standardized checklist for each cleaning?

Yes, we adhere to a standardized checklist to ensure consistent, high-quality service.

Do you offer green or environmentally friendly cleaning options?

Yes, we offer green cleaning options using environmentally friendly products that are safe for your family, pets, and the planet.

Do you offer post-construction cleaning services?

Yes, we offer post-construction cleaning services to help remove dust, and residues left behind after construction or renovation projects.

Does Onix Cleaning offer customized cleaning packages for unique customer needs?

Yes, we offer fully customized cleaning packages tailored to your specific needs.

Does Onix Cleaning offer disinfection services for homes and offices?

Yes, we provide disinfection services using EPA-approved products that effectively eliminate viruses and bacteria, ideal for maintaining a hygienic environment, especially in high-touch areas.

Does Onix Cleaning offer organizing or decluttering services along with cleaning?

Yes, we offer organizing and decluttering services to help you create a more functional and tidy living space, complementing our cleaning services for a well-organized and clean home.

Does Onix Cleaning offer pet-specific cleaning services?

Yes, we offer pet-specific cleaning services that address common pet-related issues, such as pet hair removal, odor elimination, and cleaning pet areas, using pet-safe products to ensure a healthy environment for your furry friends.

Does Onix Cleaning offer seasonal cleaning services like spring or holiday cleaning?

Yes, we provide seasonal cleaning services tailored to refresh your home.

Does Onix Cleaning offer services outside the primary service area for an additional fee?

Yes, we can provide services outside our primary service area for an additional fee.

Does Onix Cleaning offer specialized cleaning for specific areas like kitchens, bathrooms, or bedrooms?

Yes, we provide specialized cleaning services for specific areas such as kitchens, bathrooms, and bedrooms.

Does Onix Cleaning offer specialized cleaning packages for events or parties?

Yes, we offer specialized cleaning packages for events and parties, including pre-event and post-event cleaning to ensure your home is pristine and ready for guests.

Does Onix Cleaning provide cleaning services for commercial properties?

Yes, we offer comprehensive cleaning services for a variety of commercial properties, including offices, retail spaces, medical facilities, places of worship, and financial institutions, tailored to suit your business's specific needs.

How can I contact Onix Cleaning for further assistance?

You can reach us via phone, SMS, email, or through our website's contact form.

How do I know what has been cleaned during the appointment?

We provide a detailed checklist that outlines the tasks completed during the visit.

How do I pause or temporarily suspend my recurring service?

To temporarily suspend your service, simply notify us in advance with your desired pause period.

How do I set up recurring cleanings?

Setting up a recurring cleaning schedule is easy.

How do Onix Cleaning extra services work?

While some services may be included in our packages, extras like oven cleaning, fridge cleaning, and window washing are available for an additional fee and can be added to any package.

How do Onix Cleaning's extra services work?

Our extra services include tasks like oven cleaning, refrigerator cleaning, window washing, and more.

How do you ensure thorough and consistent cleaning results?

We ensure thorough and consistent cleaning results through rigorous quality control measures.

How do you handle delicate or valuable items during the cleaning?

To ensure the complete safety of your possessions and to allow our team to clean thoroughly, we recommend that you secure or remove any valuables and personal or delicate items before we arrive.

How do you handle fragile or delicate items during the cleaning process?

Our cleaning professionals are trained to handle fragile and delicate items with care.

How do you handle homes with pets during the cleaning service?

We are pet-friendly and experienced in working in homes with pets.

How do you handle special requests or instructions from customers?

Special requests are carefully noted in our system and communicated to the cleaning team in advance of your service date.

How does a recurring cleaning service work?

A recurring cleaning service provides regular cleanings on a schedule that best suits your needs—whether weekly, every 2 weeks, or every 4 weeks.

How long does the cleaning take?

The time required for cleaning depends on several factors, including the size of your home, the type of cleaning requested (standard, deep clean, move-in/out), and the current condition of the space.

How many cleaners are assigned per cleaning?

Typically, we assign three cleaners per appointment.

How often should I have my house cleaned?

For optimal cleanliness, we recommend the following:

How often should I schedule a deep cleaning for optimal results?

For optimal results, we recommend scheduling a deep cleaning every 2 to 3 months, depending on your home's needs and your personal preferences.

What are the benefits of a recurring cleaning service?

Recurring cleaning services offer the advantage of consistent cleanliness and a healthier living environment.

What are the differences between Basic, Deluxe, and Premium Cleaning Packages?

The Basic package offers essential cleaning, Deluxe includes more thorough cleaning, and Premium provides a fully customized, top-to-bottom cleaning.

What does a Deep Cleaning service include?

Deep Cleaning includes all the tasks in a Standard Cleaning, plus additional focus on neglected areas such as cleaning behind appliances, scrubbing grout, and detailed cleaning of baseboards, light fixtures, and more.

What happens if something gets damaged during the cleaning?

We handle delicate and valuable items with the utmost care, using gentle cleaning methods and avoiding any areas you specify.

What holiday or special event cleaning services does Onix Cleaning offer?

We offer special event cleaning services to prepare your home for holidays, parties, or gatherings.

What if I only need specific rooms or areas cleaned?

You can book a cleaning service that focuses on specific rooms or areas.

What is Onix Cleaning's process for creating a custom cleaning plan for my home?

We create custom cleaning plans by consulting with you to understand your specific needs and preferences.

What is included in each type of cleaning package?

We provide a detailed checklist for each cleaning package on our estimate, outlining all the tasks included to ensure transparency and help you choose the best package for your needs.

What is involved in a Move-In/Out Cleaning?

Move-In/Out Cleaning involves comprehensive cleaning of all areas, inside and out, ensuring the property is spotless.

What is the difference between Standard, Deep, and Move-In/Out Cleaning?

Standard Cleaning is routine maintenance, Deep Cleaning is more detailed, and Move-In/Out Cleaning prepares a property for new occupants with thorough cleaning.

What is your policy for canceling a recurring service?

We understand that plans can change.

What is your policy for skipping or pausing a recurring cleaning appointment?

If you need to skip or pause a recurring cleaning appointment, please notify us at least 24 hours in advance.

What kind of cleaning equipment are you using, especially on floors?

We use specialized equipment tailored to each floor type to ensure effective and safe cleaning.

What kind of products do you use?

We use high-quality cleaning products that are safe for both children and pets.

What should I do if I have concerns or questions during the cleaning?

If you have any concerns or questions during the cleaning, please reach out to our customer service team.

What should I expect during the cleaning process?

During a cleaning session, our team follows a structured workflow to ensure thorough and efficient service.

What specialized cleaning services does Onix Cleaning offer for studios or apartment buildings?

We provide specialized cleaning services tailored for studios and apartment buildings, focusing on efficient use of space and thorough cleaning of all areas to meet the unique needs of smaller living spaces

What specific tasks will the cleaners perform during the service?

Our standard cleaning tasks include dusting, vacuuming, mopping, and sanitizing bathrooms and kitchens.

What tasks are included in a Standard Cleaning?

A Standard Cleaning includes dusting, vacuuming, mopping, and cleaning bathrooms, kitchens, and general living areas. It covers routine maintenance to keep your home clean and fresh.

What’s the difference between a one-time cleaning and a recurring cleaning service?

A one-time cleaning is ideal for special occasions or when you need a thorough clean without a commitment.

Which geographic areas does Onix Cleaning serve?

We serve Downtown Boston and surrounding areas within a 10-mile radius.

Will I have the same cleaning team for recurring visits?

We strive to send the same team for each visit to maintain consistency and familiarity.

What types of cleaning services does Onix Cleaning offer?

We provide a wide range of cleaning services for residential properties, including standard cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and customized cleaning plans tailored to meet your specific needs.

Does Onix Cleaning provide end-of-tenancy cleaning for rental properties?

Yes, we specialize in end-of-tenancy cleaning. Our service includes comprehensive cleaning of all rooms, appliances, and fixtures, ensuring the property meets the required standards for tenants to receive their security deposits back.

Does Onix Cleaning offer turnover cleaning services for vacation rentals and Airbnb properties?

Yes, we provide comprehensive turnover cleaning services for vacation rentals and Airbnb properties, including thorough cleaning, linen changes, restocking supplies, and ensuring the property is guest-ready.

Does Onix Cleaning offer real estate cleaning services for pre-sale or post-purchase?

Yes, we specialize in real estate cleaning services, including deep cleaning, carpet cleaning, window washing, and more, ensuring the property is immaculate for showings or move-in.

Does Onix Cleaning offer carpet cleaning services?

Yes, we've partnered with a professional carpet and upholstery cleaning company that uses advanced techniques like steam cleaning and dry cleaning to remove dirt, stains, and allergens, leaving your carpets fresh and clean.

Does Onix Cleaning provide office and commercial cleaning services?

Yes, we offer tailored cleaning services for businesses, including regular maintenance, deep cleaning, and customized schedules to maintain a clean and productive work environment.

Does Onix Cleaning offer post-construction or renovation cleaning?

Yes, we offer thorough post-construction cleaning that removes construction dust, light debris, and ensures all surfaces are spotless, making your newly renovated spaces move-in ready.