Can I prepare a checklist of areas or items I want to be prioritized during the cleaning?

Yes, you can prepare a checklist of areas or items you'd like us to prioritize.

Do I need to provide any cleaning supplies or equipment?

No, our cleaning team comes fully equipped with all the necessary supplies and equipment.

Do I need to provide parking arrangements for the cleaning team?

Yes, please ensure there's convenient parking available for our team. If there are any specific parking instructions or restrictions, kindly let us know ahead of time to avoid delays.

Do I need to secure pets during the cleaning service?

Yes, for the safety of your pets and our team, please secure pets in a separate area during the cleaning.

How can I communicate any special instructions or requests to the cleaning team?

You can relay special instructions or requests through our online booking system, via email or SMS, or by calling our customer support team.

How can I communicate special instructions or preferences to the team?

You can communicate special instructions or preferences during booking, through our customer support team, or directly to the cleaning team upon arrival.

How can I prepare for my cleaning service to ensure the best results?

To get the best results from your cleaning service, we recommend taking the following steps:

How much notice should I give if I need to reschedule my cleaning appointment?

We recommend providing at least 24 hours' notice if you need to reschedule. This allows us to adjust our schedule and accommodate your new preferred date and time.

How should I inform the cleaning team about any allergies or sensitivities?

Please inform us of any allergies or sensitivities during the booking process.

How should I prepare my home for a deep cleaning service?

To prepare for a deep cleaning, please remove clutter and personal items from surfaces.

Should I do any pre-cleaning or tidying up before the cleaners arrive?

While pre-cleaning isn't necessary, tidying up personal items and clearing surfaces before the cleaning team arrives allows them to focus on deep cleaning tasks.

What precautions should I take with personal belongings and valuables before the cleaners arrive?

To ensure the safety of your personal belongings and provide you with peace of mind, we recommend the following precautions:

What precautions should I take with personal belongings before the cleaners arrive?

Secure or remove valuables and personal items to ensure their safety and to allow our team to clean thoroughly without concerns for delicate items.

What should I do if I need to change the access instructions for my home before the cleaning appointment?

If you need to update access instructions (e.g., key location, gate code), please contact our customer service team at least 24 hours before your scheduled cleaning.

What should I expect in terms of communication and preparation?

Before your cleaning appointment, you will receive a confirmation email and reminders.