Customer Assistance
Learn about our straightforward scheduling process, including our 24-hour notice policy, so you can manage your services with confidence and flexibility.
Effortless Scheduling: Find all the details you need to easily book, reschedule, or cancel your cleaning appointments.
Always Here for You: Whether you’re scheduling a cleaning or have a quick question, our customer support team is just a call or message away. We’re dedicated to making your experience as smooth as possible. Need help?
Are there any cancellation fees if I need to cancel my appointment last minute?
We understand that unexpected events can happen. If you cancel within 24 hours of your scheduled appointment, a cancellation fee may apply.
Can I book a cleaning service for a rental property or vacation home?
Yes, you can book a cleaning service for rental properties or vacation homes.
Can I book a cleaning service on weekends or holidays?
Yes, we operate seven days a week, including weekends and holidays.
Can I book a cleaning service without using the online system? Dashboard
Yes, you can book a cleaning service by contacting our customer service team directly.
Can I book over the phone, and what information will I need to provide?
Yes, you can book over the phone or online
Can I change my contact information for future bookings?
Yes, you can update your contact information by logging into your account portal on our website or contacting our support team.
Can I make a booking for someone else, like a family member, friend, or as a gift?
Yes, you can book a cleaning service on behalf of someone else.
Can I make changes to my booking on the same day as the appointment?
We understand that plans can change unexpectedly. If you need to make adjustments on the same day, please contact our customer support team as early as possible.
Can I request a specific time window for my cleaning appointment?
Yes. We aim to accommodate your preferred time window for cleaning appointments.
Can I request an early morning or late evening appointment?
Yes, you can request early morning or late evening appointments.
Can I request the same cleaner for every visit?
Yes, we will do our best to accommodate your request for the same cleaner for regular appointments, depending on their availability.
Does Onix Cleaning offer flexible timing options for appointments?
Yes, we offer flexible scheduling with morning and afternoon options.
How can I provide feedback about my recent cleaning service?
We value your feedback! After each cleaning, you’ll receive an email with a link to rate the service and share your comments.
How do I book a cleaning service with Onix Cleaning?
For quick assistance, you can either call our customer service team or book online.
How do I know if my booking request has been confirmed?
Once you submit your booking request, you'll receive an email confirmation within a few minutes. If you don't receive it, please check your spam folder or reach out to our support team for assistance.
How do I reschedule or cancel an appointment?
To reschedule or cancel, please email, text, or call our customer service department.
How does Onix Cleaning determine arrival times for appointments?
Arrival times are determined based on several factors, including distance, the duration of previous jobs, and current traffic conditions.
How does Onix Cleaning handle delays or changes in arrival time?
If there's a delay, we'll notify you immediately and provide an updated arrival time.
How does Onix Cleaning handle last-minute or urgent cleaning requests?
We offer emergency cleaning services based on availability.
How does Onix Cleaning handle schedule changes if I need to adjust my appointment time or date?
We request 24 hours notice and offer flexible scheduling options.
How does Onix Cleaning manage appointment timing for recurring services?
Consistency and convenience are our priorities.
How far in advance are reminders sent out?
Reminders are sent 24 hours before your scheduled cleaning appointment.
How far in advance do I need to book Onix Cleaning's services?
For regular cleanings, we recommend booking 2-3 days in advance.
How far in advance should I book to secure my preferred time slot?
We recommend booking at least 2-3 days in advance to secure your preferred time slot
How quickly can I expect a response to my inquiries or concerns?
We aim to respond to all inquiries within 1-2 hours during business hours.
How soon can I schedule a cleaning appointment after booking?
We typically schedule appointments within 1 to 2 days of booking.
Is the online booking process straightforward, and how does it work?
Yes, our online booking process is simple and user-friendly.
What channels are available for contacting Onix Cleaning customer support?
You can reach customer support via phone, SMS, email, or through our website’s chat feature.
What happens after I book my cleaning appointment?
After you book, we’ll send you an email confirmation with your appointment details.
What happens if my scheduled cleaning falls on a public holiday?
If your cleaning appointment falls on a public holiday when we're closed, we'll reach out to you to reschedule.
What if I need to leave before the cleaning is completed?
No problem! You can leave instructions for our team, and they'll continue with the service as per your requirements. Just make sure to provide access details and any special instructions beforehand.
What is Onix Cleaning's policy for rescheduling or canceling a cleaning service?
To reschedule or cancel an appointment, please contact us at least 24 hours in advance.
What is the process for canceling my cleaning service permanently?
If you wish to cancel your service permanently, please contact our customer support team via phone, email, or chat. We’ll process your request and confirm the cancellation within 24 hours.
What is the typical duration of a cleaning service appointment?
The duration of a cleaning session depends on several factors, such as the size and condition of your home.
What time will the cleaners arrive for my appointment?
We provide a 1-hour arrival window based on your preference and our schedule.
Will I receive a notification when the cleaners are on their way?
Yes, on the day of your service, you will receive a text message notification when the cleaners are en route to your location.
Will I receive a receipt after each cleaning session?
Yes, an electronic receipt will be sent to your email shortly after each cleaning session is completed. If you need a copy of any past receipts, please contact our support team.
Will I receive an email confirmation after booking my appointment?
Yes, after booking, you'll receive an email confirmation with your appointment details.
Will I receive notifications and reminders before my cleaning appointment?
Yes, you will receive both email and text reminders 24 hours before your cleaning appointment.