We understand that unexpected events can happen. If you cancel within 24 hours of your scheduled appointment, a cancellation fee may apply.
For long-term clients, we try to be flexible where possible, so please reach out to us, and we’ll review your situation.
What Happens If I Need to Cancel My Cleaning Appointment on Short Notice?
1. Understanding the 24-Hour Cancellation Policy
At Onix Cleaning, we recognize that unexpected events can arise. If you need to cancel within 24 hours of your scheduled appointment, a cancellation fee may apply. This policy allows us to account for the time and resources allocated to your booking while maintaining our commitment to exceptional service for all clients.
2. Flexibility for Recurring Clients
For our loyal, long-term clients, we aim to offer additional flexibility. If you're a recurring customer, we encourage you to contact us directly to discuss your situation. Our team will explore available options to accommodate your needs while respecting our policies.
3. Simple Cancellation Process
Canceling your appointment is straightforward:
- Phone or Text: Reach us directly at 617-766-1835 for immediate assistance.
- Email: Send your cancellation request to [email protected], and our team will respond promptly.
- Live Chat: Use our website's chat feature to connect with a representative instantly.
Our support team is always ready to assist, ensuring a smooth and stress-free cancellation process.
Why Trust Onix Cleaning for Future Appointments?
While cancellations can happen, Onix Cleaning remains committed to being your reliable partner in creating a spotless and refreshing home environment.
Our transparent policies, professional approach, and client-focused flexibility make rebooking with us an easy decision.
📞 Call or Text: 617-766-1835
📧 Email Us: [email protected]
🌐 Schedule Again Anytime: Book Your Next Cleaning
Experience the trusted, dependable service of Onix Cleaning whenever you're ready. We're here to provide a cleaning solution that fits your life!