What is Onix Cleaning's policy for rescheduling or canceling a cleaning service?

To reschedule or cancel an appointment, please contact us at least 24 hours in advance.

Cancellations made within 24 hours may incur a fee, while rescheduling is free of charge.

Please feel free to call or text us at 617-766-1835.

How Does Onix Cleaning Handle Rescheduling and Cancellations?

Onix Cleaning Services ensures a smooth and hassle-free process for managing rescheduling or cancellations. Our flexible policy is designed to accommodate your changing needs while respecting the time of our professional cleaning team.

Steps to Reschedule Your Appointment

Rescheduling is simple and free of charge! Follow these steps to update your cleaning appointment:

1. Notify Us 24 Hours in Advance: Contact us at 617-766-1835 via call or text, or email
2. Provide New Details: Share your preferred rescheduling date and time, and our team will do its best to secure your updated request.

Providing advanced notice ensures we can prioritize your new preferred slot without complications.

Cancellation Policy Guidelines

If you need to cancel your cleaning appointment:

1. Cancellations With 24-Hour Notice: Notify us at least 24 hours before your appointment to avoid any fees.
2. Late Cancellations: Cancellations made within 24 hours may incur a small fee to compensate for time reserved by our team.

This policy helps maintain fair scheduling for all our clients and ensures that our team can adjust to any changes effectively.

Why Advanced Notice is Important

Providing a 24-hour notice benefits everyone involved:

• Efficient Scheduling: Allows us to reassign time slots to other clients who may need immediate appointments.
• Team Planning: Helps our professional cleaners maintain an organized and productive schedule.

Your courtesy in providing timely updates helps us continue delivering exceptional service.

Our Commitment to Flexibility

Onix Cleaning is dedicated to making your experience stress-free. Whether you need to reschedule or cancel, our team is here to ensure your requests are handled efficiently.

Contact Us to Reschedule or Cancel

• 📞 Call or Text Us: 617-766-1835
• 📧 Email Us: [email protected]

Choose Onix Cleaning Services for flexible and customer-focused scheduling options. Let us help you find the perfect time for your cleaning!