Are your cleaning teams uniformed or do they carry identification?

Yes, our cleaning teams wear uniforms, making them easily recognizable when they arrive at your home.

Can I be home during the cleaning?

Yes, we encourage you to be home during the cleaning if possible.

Can I provide the cleaning team with a key or access code if I won’t be home?

Yes, you can provide a key or access code if you won’t be home.

Can I request additional services or changes on the day of the cleaning?

Yes, you can request additional services on the day of the cleaning.

Can I speak with a supervisor if I have concerns about my cleaning service?

Yes, if you have any concerns about your cleaning service, our customer service team can connect you directly with a supervisor.

Can I trust my cleaning professional?

Yes, you can trust our cleaning professionals.

Do I need to be present during the cleaning?

Your presence is not required during the cleaning, although it is welcomed.

How do you ensure consistent quality across different cleaning teams?

We maintain consistent quality across all cleaning teams through standardized procedures, ongoing training, and rigorous quality control checks.

How do you handle feedback or complaints about the cleaning service?

At Onix Cleaning, we highly value your feedback and take any complaints seriously.

How do you handle situations where no one is home to let the cleaning team in?

If you cannot be home, you can provide a key, access code, or make arrangements with a neighbor or building management to grant access to the cleaning team.

How should I prepare my home and pets for the cleaning service?

To prepare for our cleaning service, please clear any clutter, secure valuables, and place pets in a safe location.

Should I be at home when the cleaning team arrives?

While it’s not necessary to be home when the team arrives, it is preferred.

What if I have pets that are sensitive to noise or strangers?

If your pets are sensitive to noise or unfamiliar people, please secure them in a separate room or area to keep them comfortable during the cleaning.

What measures do you take to ensure the safety and security of my home during the cleaning process?

We follow stringent protocols to safeguard your home, including the careful handling of your belongings and secure access procedures.

What should I do if I need to leave while the cleaning is happening?

If you need to leave during the cleaning, please inform the cleaning team before you go.

What should I do with my pets during the cleaning?

For the safety and comfort of both your pets and our cleaners, it’s best to secure pets in a separate room or area during the cleaning.

What steps should I take to secure my valuables and personal items before the cleaning?

To secure your valuables and personal items, place them in a safe, out-of-sight location.

Will the cleaners lock up and secure my home when they leave?

Yes, our cleaners follow strict procedures to ensure your home is secure before they leave.