Preparing for Service

Are there any cleaning tasks that require special equipment or preparation on my part?

Generally, we bring all the necessary equipment for our cleaning tasks.

Are your cleaning teams uniformed or do they carry identification?

Yes, our cleaning teams wear uniforms, making them easily recognizable when they arrive at your home.

Can I be home during the cleaning?

Yes, we encourage you to be home during the cleaning if possible.

Can I prepare a checklist of areas or items I want to be prioritized during the cleaning?

Yes, you can prepare a checklist of areas or items you'd like us to prioritize.

Can I provide my own vacuum or mop if I have a preference?

Yes! If you'd prefer us to use your vacuum or mop, just let our team know in advance, and we’ll gladly accommodate your request.

Can I provide the cleaning team with a key or access code if I won’t be home?

Yes, you can provide a key or access code if you won’t be home.

Can I request additional services or changes on the day of the cleaning?

Yes, you can request additional services on the day of the cleaning.

Can I speak with a supervisor if I have concerns about my cleaning service?

Yes, if you have any concerns about your cleaning service, our customer service team can connect you directly with a supervisor.

Can I trust my cleaning professional?

Yes, you can trust our cleaning professionals.

Do I need to be present during the cleaning?

Your presence is not required during the cleaning, although it is welcomed.

Do I need to provide any cleaning supplies or equipment?

No, our cleaning team comes fully equipped with all the necessary supplies and equipment.

Do I need to provide parking arrangements for the cleaning team?

Yes, please ensure there's convenient parking available for our team. If there are any specific parking instructions or restrictions, kindly let us know ahead of time to avoid delays.

Do I need to secure pets during the cleaning service?

Yes, for the safety of your pets and our team, please secure pets in a separate area during the cleaning.

How can I communicate any special instructions or requests to the cleaning team?

You can relay special instructions or requests through our online booking system, via email or SMS, or by calling our customer support team.

How can I communicate special instructions or preferences to the team?

You can communicate special instructions or preferences during booking, through our customer support team, or directly to the cleaning team upon arrival.

How can I prepare for my cleaning service to ensure the best results?

To get the best results from your cleaning service, we recommend taking the following steps:

How do you ensure consistent quality across different cleaning teams?

We maintain consistent quality across all cleaning teams through standardized procedures, ongoing training, and rigorous quality control checks.

How do you handle feedback or complaints about the cleaning service?

At Onix Cleaning, we highly value your feedback and take any complaints seriously.

How do you handle situations where no one is home to let the cleaning team in?

If you cannot be home, you can provide a key, access code, or make arrangements with a neighbor or building management to grant access to the cleaning team.

How does Onix Cleaning handle delicate or antique items during the cleaning?

We take extra care when cleaning around delicate or antique items.

How does Onix Cleaning handle requests for natural or organic cleaning products?

If you prefer natural or organic products, please provide them on-site for us to use during your service.

How much notice should I give if I need to reschedule my cleaning appointment?

We recommend providing at least 24 hours' notice if you need to reschedule. This allows us to adjust our schedule and accommodate your new preferred date and time.

How should I inform the cleaning team about any allergies or sensitivities?

Please inform us of any allergies or sensitivities during the booking process.

How should I prepare my home and pets for the cleaning service?

To prepare for our cleaning service, please clear any clutter, secure valuables, and place pets in a safe location.

How should I prepare my home for a deep cleaning service?

To prepare for a deep cleaning, please remove clutter and personal items from surfaces.

Should I be at home when the cleaning team arrives?

While it’s not necessary to be home when the team arrives, it is preferred.

Should I do any pre-cleaning or tidying up before the cleaners arrive?

While pre-cleaning isn't necessary, tidying up personal items and clearing surfaces before the cleaning team arrives allows them to focus on deep cleaning tasks.

What if I have pets that are sensitive to noise or strangers?

If your pets are sensitive to noise or unfamiliar people, please secure them in a separate room or area to keep them comfortable during the cleaning.

What measures do you take to ensure the safety and security of my home during the cleaning process?

We follow stringent protocols to safeguard your home, including the careful handling of your belongings and secure access procedures.

What precautions should I take with personal belongings and valuables before the cleaners arrive?

To ensure the safety of your personal belongings and provide you with peace of mind, we recommend the following precautions:

What precautions should I take with personal belongings before the cleaners arrive?

Secure or remove valuables and personal items to ensure their safety and to allow our team to clean thoroughly without concerns for delicate items.

What should I do if I need to change the access instructions for my home before the cleaning appointment?

If you need to update access instructions (e.g., key location, gate code), please contact our customer service team at least 24 hours before your scheduled cleaning.

What should I do if I need to leave while the cleaning is happening?

If you need to leave during the cleaning, please inform the cleaning team before you go.

What should I do with my pets during the cleaning?

For the safety and comfort of both your pets and our cleaners, it’s best to secure pets in a separate room or area during the cleaning.

What should I expect in terms of communication and preparation?

Before your cleaning appointment, you will receive a confirmation email and reminders.

What steps should I take to secure my valuables and personal items before the cleaning?

To secure your valuables and personal items, place them in a safe, out-of-sight location.

Will the cleaners lock up and secure my home when they leave?

Yes, our cleaners follow strict procedures to ensure your home is secure before they leave.

Do you bring your own cleaning supplies and equipment?

Yes, we bring our own high-quality cleaning supplies and equipment, which are carefully selected to effectively clean various surfaces and areas in your home.

What if I want to use my own supplies?

If you prefer to use your own supplies, that’s perfectly fine.

Can I request specific cleaning products or brands for my service?

Yes, please supply the cleaning products you prefer and leave them on-site for us.

Are your cleaning products and equipment suitable for homes with pets?

Yes! Our cleaning products are safe for homes with pets.

Do you offer eco-friendly or green cleaning products?

Yes, we offer eco-friendly cleaning products.

How often do you update or replace your cleaning equipment?

We regularly update and maintain our cleaning equipment to ensure it is always in excellent condition.

Are the cleaning products used by Onix Cleaning safe?

Yes. We carefully select and test all our cleaning products to ensure they are safe and effective.

Do Onix Cleaning's products contain any allergens?

We offer hypoallergenic cleaning products upon request to avoid common allergens.

Does Onix Cleaning offer options for customers with specific allergies or sensitivities?

Yes, we accommodate customers with allergies or sensitivities.

Does Onix Cleaning offer fragrance-free or hypoallergenic products?

Yes, we offer fragrance-free and hypoallergenic products.

How does Onix Cleaning select the products used in your home?

We select our cleaning products based on their effectiveness, safety, and environmental impact.