Can I request an early morning or late evening appointment?

Yes, you can request early morning or late evening appointments.

Does Onix Cleaning offer flexible timing options for appointments?

Yes, we offer flexible scheduling with morning and afternoon options.

How do I reschedule or cancel an appointment?

To reschedule or cancel, please email, text, or call our customer service department.

How does Onix Cleaning determine arrival times for appointments?

Arrival times are determined based on several factors, including distance, the duration of previous jobs, and current traffic conditions.

How does Onix Cleaning handle delays or changes in arrival time?

If there's a delay, we'll notify you immediately and provide an updated arrival time.

How does Onix Cleaning handle schedule changes if I need to adjust my appointment time or date?

We request 24 hours notice and offer flexible scheduling options.

How does Onix Cleaning manage appointment timing for recurring services?

Consistency and convenience are our priorities.

How far in advance are reminders sent out?

Reminders are sent 24 hours before your scheduled cleaning appointment.

How far in advance do I need to book Onix Cleaning's services?

For regular cleanings, we recommend booking 2-3 days in advance.

How quickly can I expect a response to my inquiries or concerns?

We aim to respond to all inquiries within 1-2 hours during business hours.

What channels are available for contacting Onix Cleaning customer support?

You can reach customer support via phone, SMS, email, or through our website’s chat feature.

What if I need to leave before the cleaning is completed?

No problem! You can leave instructions for our team, and they'll continue with the service as per your requirements. Just make sure to provide access details and any special instructions beforehand.

What is the typical duration of a cleaning service appointment?

The duration of a cleaning session depends on several factors, such as the size and condition of your home.

What time will the cleaners arrive for my appointment?

We provide a 1-hour arrival window based on your preference and our schedule.

Will I receive a notification when the cleaners are on their way?

Yes, on the day of your service, you will receive a text message notification when the cleaners are en route to your location.

Will I receive an email confirmation after booking my appointment?

Yes, after booking, you'll receive an email confirmation with your appointment details.

Will I receive notifications and reminders before my cleaning appointment?

Yes, you will receive both email and text reminders 24 hours before your cleaning appointment.