If you need to update access instructions (e.g., key location, gate code), please contact our customer service team at least 24 hours before your scheduled cleaning.
We'll ensure that your updated instructions are communicated to the cleaning team.
How Can I Update Access Instructions Before My Scheduled Cleaning?
Ensuring the cleaning team can access your home seamlessly is key to a successful service. If your access details—like gate codes, key locations, or building entry protocols—change before your scheduled cleaning, it’s important to let us know promptly. Here’s what to do:
1. Notify Us at Least 24 Hours in Advance
Providing updates 24 hours before your appointment allows our team to make the necessary adjustments. Whether your instructions involve new gate codes, security measures, or key pickup details, early notification ensures a hassle-free experience for both you and our cleaning team.
2. Update Key or Lockbox Details
If your key or lockbox has been moved, share the updated location along with any new instructions. Clearly label and place the key in a secure, accessible spot to avoid unnecessary delays. Letting us know where to find it makes the process efficient and worry-free.
3. Inform Us of New Gate Codes or Building Access Rules
For gated communities or apartment complexes, provide us with any new gate codes or entry instructions. If your building requires special permissions through a front desk or management office, ensure these are communicated to us as well as your building management ahead of time.
4. Double-Check Entry Instructions
Before your appointment, verify all access details to avoid last-minute confusion. If there are any last-minute changes, notify us immediately via phone, text, or email so we can adapt accordingly.
Why Prompt Updates Matter
Timely communication ensures our team can enter your property without disruptions and focus entirely on delivering a top-quality cleaning service. Avoiding miscommunication or access issues helps streamline the process and ensures your service is performed as scheduled.
Book or Update Your Cleaning Appointment Now!
📞 Call or Text: 617-766-1835
📧 Email Us: [email protected]
🌐 Instant Online Booking or Updates: Update Your Instructions
With Onix Cleaning Services, we prioritize smooth communication and unmatched service. Keep your access details updated for a seamless cleaning experience every time!